Harley-Davidson covers batteries with a two-year warranty for new motorcycles. Aftermarket batteries have a one-year warranty. The coverage includes repairs, but labor costs may apply. The warranty is often pro-rated, meaning you pay part of the cost after a specific period. Check the Lifetime Battery Program for more details.
Customers often report mixed experiences regarding battery coverage under the Harley Warranty. Some riders appreciate the prompt assistance from dealerships when facing battery issues. Others express frustration with the strict conditions, such as needing to demonstrate proper battery maintenance.
It’s crucial for motorcycle owners to review their warranty documents closely. Understanding the terms can help prevent unexpected costs. Riders should also maintain their batteries according to the manufacturer’s guidelines.
In the next section, we will explore common battery problems Harley owners face. We will also provide tips for maintenance and steps to take if a battery issue arises. This insight will help you make informed decisions about your Harley’s battery and warranty coverage.
What Is Covered Under the Harley Warranty Related to Batteries?
The Harley-Davidson warranty for batteries covers specific defects in material and workmanship under normal use for a certain period. This warranty typically lasts for 24 months from the date of purchase. It ensures that batteries malfunctioning due to manufacturing issues will be repaired or replaced by the dealership at no cost to the owner.
According to the Harley-Davidson website, the warranty details are explicitly mentioned in owner’s manuals and warranty documents. These sources provide essential information regarding what is included in the coverage and the necessary steps for claims.
The warranty for Harley-Davidson batteries generally addresses issues such as improper charging, corrosion, and performance failure attributed to manufacturing defects. However, it does not cover damage caused by accident, misuse, or improper maintenance.
The National Highway Traffic Safety Administration emphasizes the importance of daily battery maintenance to extend battery life. Regular inspections and proper charging techniques can prevent warranty claims related to battery problems.
Statistics from the Battery Council International indicate that about 30% of battery failures are caused by improper maintenance or misuse. This figure highlights the significance of adhering to manufacturer recommendations to prevent warranty issues.
Battery warranty coverage directly impacts customer satisfaction and trust in the brand. A well-defined warranty policy reassures customers about product reliability and manufacturer support.
In a broader sense, such warranty policies benefit the economy by encouraging consumer confidence and boosting sales within the motorcycle industry. Greater warranty assurances contribute to better product engagement and ownership experiences.
Examples such as promotional offerings and extended warranty plans also illustrate how businesses can use warranties to increase customer loyalty and retention.
To address battery-related warranty issues, Harley-Davidson recommends following routine maintenance schedules and consulting authorized dealerships for proper servicing. These practices help users maximize the battery’s lifespan and reliability.
Strategies include educating customers about battery care, improving dealer training for service technicians, and implementing comprehensive check-up programs for motorcycle batteries to ensure optimal performance.
Does the Harley Warranty Specifically Include Coverage for Battery Issues?
No, the Harley warranty does not specifically include coverage for battery issues. Battery coverage typically falls under limited warranties or may require separate purchase.
Harley-Davidson generally provides a one-year warranty for its motorcycles, covering defects in materials and workmanship. However, batteries are often considered wear items, which may not be fully covered unless they fail due to a manufacturer defect. Additional coverage options or extended warranties may be available for battery issues but are not standard under the basic warranty. Always consult the warranty booklet for specific terms.
What Are the Exclusions Regarding Battery Coverage in Harley’s Warranty?
The Harley warranty excludes specific battery-related issues from coverage.
- Normal wear and tear.
- Damage due to improper maintenance.
- Battery performance drops caused by environmental factors.
- Corrosion or leakage.
- Installation of aftermarket components.
The outlined exclusions provide a clear understanding of what is not covered under the warranty. It is important to delve into each exclusion to gain a comprehensive perspective.
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Normal Wear and Tear: The term normal wear and tear refers to the gradual deterioration of a battery that occurs from regular use. This includes decline in performance over time, which is expected in all batteries. Harley’s warranty does not cover the inevitable cycling that leads to reduced battery life.
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Damage Due to Improper Maintenance: Damage caused by neglecting battery maintenance is also excluded. Proper care involves checking water levels in sealed batteries, maintaining clean terminals, and ensuring appropriate voltage levels. Failure to undertake these regular checks can lead to irreversible issues, disqualifying the warranty coverage.
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Battery Performance Drops Caused by Environmental Factors: Environmental conditions can significantly impact battery life. Extremely high temperatures, severe cold, or exposure to moisture can degrade performance. Harley does not cover damage that results from these external conditions. For example, leaving a motorcycle in freezing temperatures can cause the battery to freeze and become unusable.
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Corrosion or Leakage: Corrosion around battery terminals is common and often results from battery aging or maintenance neglect. Similarly, leakage from a damaged battery is also not covered by the warranty. Both issues can indicate that the battery has reached the end of its usable life.
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Installation of Aftermarket Components: If any aftermarket parts are installed in a motorcycle, and these parts affect the battery or its performance, Harley’s warranty may be voided. The manufacturer emphasizes using original equipment to ensure optimal performance and warranty coverage.
Overall, understanding these exclusions aids in proper battery care and maintaining warranty validity. Proper maintenance, awareness of environmental impacts, and adherence to manufacturer specifications is crucial for maximizing battery life and coverage.
How Long Is the Coverage Period for Harley’s Battery Warranty?
Harley-Davidson’s battery warranty typically covers a period of 12 months from the date of purchase or the first registration of the motorcycle. This warranty applies to the original owner and is designed to address issues related to defects in materials and workmanship. The standard warranty may not cover damage resulting from improper use or maintenance.
In general, several factors can influence the effectiveness and longevity of batteries. Temperature extremes, riding habits, and maintenance practices all impact battery performance. For example, riders in colder climates may experience reduced battery life, while consistent maintenance and proper charging can extend the battery’s functionality.
Consider a rider who frequently charges their Harley-Davidson’s battery and maintains it in moderate temperatures. This rider may find that their battery lasts significantly longer than the warranty period. In contrast, a rider who neglects maintenance or routinely rides in extreme heat or cold may face issues within the warranty coverage period.
Additional factors such as battery type and specific model of motorcycle can also influence warranty outcomes. Lithium-ion batteries may have different warranty lengths or conditions compared to traditional lead-acid batteries, reflecting advancements in technology and performance.
In summary, Harley-Davidson’s battery warranty lasts for 12 months and covers defects related to materials and workmanship. To ensure optimal battery performance, riders should be aware of external factors and maintenance practices that can affect battery life. For further exploration, riders should consider reviewing their motorcycle’s owner manual and connecting with local dealerships for specific battery guidelines and recommendations.
What Common Battery Problems Can You Get Covered Under Harley’s Warranty?
Harley’s warranty typically covers battery problems related to manufacturing defects. However, coverage details may vary based on the specific motorcycle model and warranty terms.
Common battery problems covered under Harley’s warranty include:
- Manufacturing defects in the battery.
- Failure of the battery to hold a charge.
- Corrosion of battery terminals due to factory issues.
- Battery failure due to defective materials.
- Issues with the battery’s internal components.
While these points outline what is generally covered, individual customer experiences and specific warranty documents can provide further insights.
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Manufacturing Defects in the Battery:
Manufacturing defects in the battery occur when the battery fails to meet quality standards set during production. This can include defects in the casing or internal structure that could lead to early failure. Harley’s warranty typically covers these cases, ensuring that customers receive a functioning battery. Owners should document issues and contact their dealerships promptly to resolve these defects under warranty. -
Failure of the Battery to Hold a Charge:
Failure of the battery to hold a charge indicates that it cannot sustain the electrical power required by the vehicle. This can occur due to a faulty battery or manufacturing errors. Under Harley’s warranty, if a battery fails to retain charge within the warranty period, customers are entitled to a replacement or repair. -
Corrosion of Battery Terminals Due to Factory Issues:
Corrosion at battery terminals is usually caused by poor manufacturing practices or inadequate sealing of terminals. This corrosion can lead to poor electrical connections and eventual battery failure. Harley’s warranty generally covers such corrosion if it can be traced back to factory defects, ensuring that customers are not left to deal with repair costs. -
Battery Failure Due to Defective Materials:
Battery failure due to defective materials refers to scenarios where subpar materials lead to early degradation or malfunction. A typical example might be an electrolyte leak or poor-quality components failing during standard usage. Harley’s warranty offers coverage against these scenarios, protecting customers from unexpected expenses. -
Issues with the Battery’s Internal Components:
Issues with internal components can include defects in the battery’s cells that lead to reduced performance or complete failure. These problems are not visible from the outside and often require a professional diagnostic to determine. If identified as a factory-related issue, Harley’s warranty will cover necessary repairs or replacements.
Understanding what is covered by Harley’s warranty helps customers address battery-related issues with confidence. Regular maintenance can also help prevent additional problems not covered under warranty.
How Do Customers Evaluate Their Experiences with Harley’s Battery Warranty Claims?
Customers evaluate their experiences with Harley’s battery warranty claims primarily based on the clarity of the warranty terms, the efficiency of the claims process, and the level of customer service received.
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Clarity of warranty terms: Customers appreciate straightforward and transparent warranty language. If the terms regarding coverage, duration, and limitations are easy to understand, customers feel more confident in their claims. A survey conducted by Cycle World in 2022 indicated that 75% of customers prefer warranties that clearly define the repair process and conditions.
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Efficiency of the claims process: The speed and ease with which customers can file a claim significantly impact their satisfaction. A positive experience often relies on quick response times and minimal paperwork requirements. According to a report by Motorcycle Industry Council (MIC, 2021), 68% of customers cited an efficient claims process as a key factor in their overall satisfaction with the warranty.
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Level of customer service: Effective communication and support from Harley representatives play a vital role in customers’ perceptions. Friendly, knowledgeable staff who can address issues or questions enhance customer trust and satisfaction. Research by J.D. Power (2023) revealed that a high level of customer service correlates strongly with higher overall satisfaction ratings for warranty claims.
These key aspects collectively shape how customers perceive and evaluate their experiences with Harley’s battery warranty claims, ultimately influencing their loyalty and likelihood to recommend the brand.
What Steps Should You Follow to File a Warranty Claim for Your Harley Battery?
To file a warranty claim for your Harley battery, follow these steps: gather your purchase documents, check the warranty terms, contact the dealer, fill out the claim form, and provide any required evidence.
The main steps to follow include:
1. Gather purchase documents
2. Check warranty terms
3. Contact your Harley dealer
4. Fill out the warranty claim form
5. Submit required evidence
These steps provide a clear path for filing a warranty claim, but it’s essential to understand variations and opinions regarding the warranty process itself. Different dealers may have specific procedures. Additionally, customer experiences with claim approval can vary widely, leading to differing opinions on warranty support quality.
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Gather Purchase Documents: Gathering your purchase documents is vital for warranty claims. This includes the original receipt and warranty registration. The warranty document will state the duration and coverage.
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Check Warranty Terms: Checking warranty terms helps you understand what is covered. Harley batteries typically come with a limited warranty, covering defects but not wear and tear. Familiarizing yourself with these details can streamline the process.
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Contact Your Harley Dealer: Contacting your Harley dealer initiates the claim process. Authorized dealers can provide guidance on specific steps and required documentation. Their experience can be invaluable in getting your claim approved.
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Fill Out the Warranty Claim Form: Filling out the warranty claim form accurately is essential. Incorrect or incomplete information may delay the claim. This form typically includes your personal information, details about the battery issue, and warranty details.
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Submit Required Evidence: Submitting required evidence strengthens your claim. This evidence may include photos of the faulty battery and detailed descriptions of the issues experienced. Comprehensive evidence can enhance your chances of approval.
Understanding these steps will equip you to navigate the Harley warranty claim process effectively. These actions provide structure and clarity, whether you face a common issue or an unforeseen circumstance.
Are There Alternatives If Your Harley Battery Issue Isn’t Covered by Warranty?
Yes, there are alternatives if your Harley battery issue is not covered by warranty. Options include aftermarket batteries, professional repair services, and DIY solutions. Evaluating these alternatives can help you effectively manage your battery problems.
Aftermarket batteries are one of the primary alternatives to OEM (Original Equipment Manufacturer) batteries. They often come at a lower price point and can provide comparable performance. Common brands, like Yuasa and Interstate, manufacture batteries that fit Harley models. Additionally, repair services can diagnose and fix issues, sometimes extending the life of your current battery. DIY solutions like battery maintenance or charging can also be effective for minor issues.
The benefits of considering alternatives to warranty coverage include cost savings and flexibility. Aftermarket batteries can be significantly cheaper than OEM options, allowing riders to invest their savings in other motorcycle upgrades or necessary repairs. According to Motorcycle Consumer News, aftermarket batteries can save riders up to 30% compared to OEM options while providing similar or better performance.
On the downside, some aftermarket batteries may not meet the same quality standards as OEM batteries. This could lead to decreased reliability or a shorter lifespan. Research from the Consumer Product Safety Commission indicates that while many aftermarket batteries perform well, a small percentage may experience early failure or do not perform as advertised. Therefore, riders should conduct thorough research and consider user reviews before purchasing an alternative battery.
I recommend evaluating your specific needs based on budget, performance, and riding habits. If you frequently ride in harsh conditions, investing in a high-quality OEM battery may be worthwhile despite the cost. For casual riders, an aftermarket battery might suffice. Additionally, consider preventive maintenance, such as regular charging and proper storage, to prolong battery life. Assess your options carefully to find a solution that best fits your circumstances.
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