The 2017 Subaru Outback has battery drain issues due to a faulty alternator and the Starlink system that uses power when the car is off. Subaru released technical service bulletins (TSBs) about these problems. Additionally, a class action lawsuit shows that many owners face similar concerns regarding repairs and vehicle diagnostics.
Subaru acknowledged the problem and initiated measures to address it. They provided software updates aimed at optimizing the vehicle’s electrical systems. Additionally, some affected models had their battery management systems recalibrated to improve performance. Feedback from owners indicated that these efforts led to a noticeable reduction in battery-related concerns.
However, not all issues have been conclusively resolved. Some users still report sporadic problems despite updates. Subaru continues to monitor these cases and is committed to ensuring customer satisfaction. The company maintains communication with affected owners to gather data and assess ongoing concerns.
With Subaru’s ongoing efforts, many question whether the solutions are adequate or if further action is required. As we explore customer feedback and technical assessments, we aim to clarify the effectiveness of Subaru’s interventions and the overall impact on the ownership experience.
What Is the Battery Drain Issue Reported in 2017 Subaru Models?
The battery drain issue in 2017 Subaru models refers to a persistent problem where the vehicle’s battery loses charge unexpectedly, resulting in starting difficulties. This issue often stems from problems in the electrical system that lead to excessive battery drain when the vehicle is off.
According to the National Highway Traffic Safety Administration (NHTSA), vehicle electrical problems can substantially affect battery life and vehicle reliability. Their reports indicate that proper diagnosis is crucial to address related battery drain issues.
The battery drain occurs primarily due to faulty electrical components, such as the radio or an improperly working alarm system. Several drivers reported that even when the vehicle was not in use, small electrical draws continued to deplete the battery.
The Automotive Consumer Research Group defines excessive battery drain as a condition where the battery is unable to hold a charge due to continued power draw from electronic accessories, suggesting that malfunctioning components may prevent the vehicle from entering a low-power state.
Common causes of battery drain in 2017 Subaru vehicles include interior lights remaining on, malfunctioning keyless entry systems, or issues with the vehicle’s computer system. Environmental factors, such as extreme temperatures, can exacerbate these problems.
A 2020 survey revealed that roughly 30% of Subaru owners reported experiencing battery drain issues in their 2017 models. This statistic raises concerns about long-term reliability and repair costs, which could affect consumer trust.
The broader implications of battery drain include increased vehicle breakdowns, potential safety hazards, and increased repair expenses for owners. It can lead to disruptions in daily commutes and a decrease in the overall user experience of the vehicle.
From an environmental and societal perspective, battery production and disposal contribute to waste and pollution. The economic impact may also be significant, as repairs and replacements can incur a notable financial burden.
Specific examples of the impacts include stranded drivers in unsafe situations and increased instances of dealership visits for battery-related issues, ultimately affecting customer satisfaction ratings.
To address the battery drain issue, Subaru encourages regular vehicle inspections and recommends checking the electrical system as part of preventive maintenance. Following manufacturer guidelines for battery maintenance can also help mitigate problems.
Experts highlight that using a battery tender or trickle charger can help maintain charge levels, especially for vehicles that are not driven regularly. Additionally, updating software related to the vehicle’s electrical systems may help resolve underlying issues.
What Symptoms Should Owners Look for Regarding Battery Drain in 2017 Subarus?
The symptoms that owners should look for regarding battery drain in 2017 Subarus include a variety of signs that indicate potential electrical issues.
- Frequent jump-starts required
- Warning lights on the dashboard
- Slow or sluggish engine cranking
- Accessories not functioning properly
- Unexplained battery discharge or drain rate
- Corroded battery terminals
- Inconsistent electrical behavior (e.g., lights flickering)
These symptoms often suggest underlying electrical system problems, which can have diverse causes. Understanding each symptom helps owners identify issues early and seek necessary repairs.
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Frequent jump-starts required: Owners of 2017 Subarus should pay attention if their vehicle frequently requires jump-starts. This often indicates a failing battery that may not hold a charge effectively. According to consumer reports, the lifespan of a car battery averages around three to five years, and if an owner finds themselves needing multiple jump-starts in a short time, it can signify that the battery is nearing the end of its life.
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Warning lights on the dashboard: Dashboard warning lights can alert owners to battery or electrical issues. For example, the battery warning light or check engine light may illuminate due to battery drain or faulty alternator performance. A study by AAA in 2021 notes that electrical system malfunctions are a leading cause of roadside breakdowns, emphasizing the importance of addressing these warnings promptly.
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Slow or sluggish engine cranking: A slow or hesitant engine cranking can be a direct indicator of battery issues. If the starter motor struggles to turn the engine over, the battery may not be supplying sufficient voltage. According to the Society of Automotive Engineers, a normal starter draw is around 150 to 200 amps; if the battery cannot meet this demand, it may need replacement.
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Accessories not functioning properly: Electrical accessories like lights, radio, or navigation systems may malfunction if the battery is draining. If these systems fail or exhibit unusual behavior, it suggests the battery’s inability to provide adequate power. The National Highway Traffic Safety Administration warns that failing accessories can also distract the driver and lead to unsafe driving conditions.
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Unexplained battery discharge or drain rate: Owners should monitor their battery’s discharge rate. If they notice that the battery holds a charge for a significantly shorter time than expected, it could be due to a parasitic drain, which occurs when electrical components draw power even when the vehicle is off. According to a study by MotorTrend, nearly 80% of battery drain issues are linked to these hidden electrical draws.
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Corroded battery terminals: Visible corrosion at the battery terminals can lead to poor connections and insufficient voltage delivery. This issue is often exacerbated in damp environments. Corrosion can increase electrical resistance, reducing the battery’s effective operation and negatively impacting the vehicle’s performance.
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Inconsistent electrical behavior (e.g., lights flickering): Flickering lights or intermittent electrical failures can indicate a failing battery or alternator. It’s important to address any erratic electrical behavior as it might point to more significant underlying issues in the vehicle’s charging system. A report by the Automotive Service Association notes that inconsistent power delivery may increase wear on electrical components, leading to costly repairs over time.
By being aware of these symptoms, Subaru owners can take proactive measures to address battery drain issues and maintain their vehicle’s reliability.
What Actions Did Subaru Take to Resolve the Battery Drain Problems for 2017 Models?
Subaru addressed the battery drain problems in its 2017 models primarily through software updates and improvements in electrical system management.
- Software updates for improved battery management
- Enhanced electrical component design
- Customer awareness program
- Extended warranty for affected vehicles
- Collaboration with dealerships for diagnostics and repairs
Subaru’s proactive measures reflect a commitment to customer satisfaction and vehicle reliability.
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Software Updates for Improved Battery Management:
Subaru implemented software updates to enhance battery management systems. These updates aimed to calibrate electronic components and reduce parasitic draws on the battery. For instance, these updates helped regulate functions that could inadvertently remain active, contributing to battery drain. -
Enhanced Electrical Component Design:
Subaru focused on the redesign of certain electrical components to improve their efficiency. This design enhancement aimed to minimize unnecessary energy consumption and improve overall system performance. The enhancements often involved replacing or upgrading specific parts prone to causing battery issues. -
Customer Awareness Program:
Subaru initiated a customer awareness program to inform owners about proper vehicle maintenance. This program emphasized battery care, regular inspections, and the importance of using proper settings in the vehicle’s electronic systems to prevent battery drain. -
Extended Warranty for Affected Vehicles:
Subaru offered an extended warranty for certain models experiencing battery drain issues. This warranty assured customers that if their vehicle faced these problems, they would receive necessary repairs at no additional cost, reflecting Subaru’s commitment to customer support. -
Collaboration with Dealerships for Diagnostics and Repairs:
Subaru collaborated with dealerships to provide better diagnostics and repair services for battery issues. This partnership ensured that trained technicians could accurately assess and address battery drain complaints, leading to more effective solutions for customers.
These actions by Subaru highlight their dedication to addressing the concerns of their customers and improving the performance of their vehicles.
How Effective Do Owners Find Subaru’s Solutions to the Battery Drain Issue?
Owners generally find Subaru’s solutions to the battery drain issue effective. The main components involved include the battery, the electrical system, and the specific fixes implemented by Subaru. Subaru acknowledged the problem and took steps to address it. It issued technical service bulletins (TSBs) and made software updates to better manage the vehicle’s power consumption.
First, owners reported symptoms related to battery drain. They experienced dead batteries, particularly when the vehicle was parked for extended periods. Next, Subaru investigated reports and identified potential causes, such as excessive power draw from electronic features. They then developed and released software updates to limit this draw.
Once the updates were applied, many owners noted a significant reduction in battery drain complaints. They reported better battery performance and fewer instances of dead batteries. The logical sequence from identifying the issue to implementing and evaluating solutions showcases Subaru’s responsive approach.
In summary, many Subaru owners see an improvement in battery issues after the solutions were applied. This feedback indicates that the measures taken were largely successful in addressing the battery drain problem in 2017 models.
What Recent Updates or Recalls Have Occurred Concerning the 2017 Subaru Battery Drain Issue?
Recent updates concerning the 2017 Subaru battery drain issue indicate ongoing manufacturer attention and specific recalls.
- Subaru issued a recall related to the battery drain problem.
- The recall affects certain 2017 Subaru models, including Outback and Legacy.
- The recall aims to fix an electrical issue causing unexpected battery drain.
- Subaru recommends inspection and potential battery replacement for impacted vehicles.
- Customers have reported mixed effectiveness of dealer solutions.
- Consumer advocacy groups have voiced concerns about prolonged issues.
To address these points, it’s important to delve into each aspect of the recall and its implications.
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Subaru’s Recall Efforts: Subaru’s recall specifically targets certain 2017 Outback and Legacy models. This action aims to resolve a defect that may result in battery drainage, leaving vehicles unable to start. According to the National Highway Traffic Safety Administration (NHTSA), Subaru formally announced this recall in late 2023, demonstrating responsiveness to customer feedback and safety standards.
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Recalling Specific Models: The recall encompasses select models, primarily the Outback and Legacy, produced in 2017. The NHTSA report numbered the affected vehicles in the thousands, underscoring the prevalence of this issue among a significant population of Subaru owners. This specificity is crucial for drivers to ascertain if their vehicle is impacted.
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Addressing Electrical Issues: The recall’s focus is on resolving electrical connection faults. These deficiencies can facilitate unintended battery drainage, leading to substantial consumer dissatisfaction. Mechanisms involved include faulty wiring or issues within the battery management system that disrupt normal energy flow.
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Inspection and Replacement Recommendations: Subaru advises vehicle inspections for affected owners. If necessary, Subaru may replace the battery during the recall service. The company commits to rectifying the problem at no cost. This initiative highlights Subaru’s commitment to customer service and vehicle reliability.
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Mixed Customer Responses: Following the recall announcements, customers expressed varying views on the solutions provided by dealerships. Some owners reported satisfactory resolution, while others noted lingering problems despite recall services. This disparity raises questions about the consistency of dealer solutions and the adequacy of the fixes.
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Consumer Advocacy Perspectives: Advocacy groups have criticized the recurrence of battery drain issues in previously recalled vehicles. These groups argue that Subaru must ensure comprehensive resolutions and improved product reliability. Notably, they highlight the importance of trust and confidence from consumers in long-established brands like Subaru.
In summary, Subaru is actively responding to the 2017 battery drain issues through recalls, inspections, and repairs. However, mixed customer feedback and broader concerns from advocacy organizations point to the need for ongoing attention and improvement in product quality and service consistency.
What Advice Does Subaru Offer to Owners Facing Battery Drain Issues With Their 2017 Models?
Subaru advises owners facing battery drain issues with their 2017 models to take specific actions to diagnose and mitigate the problem effectively.
Key recommendations include:
1. Check for update availability on the car’s software.
2. Test the battery’s condition and charging system.
3. Inspect for parasitic draws from electronic components.
4. Maintain proper battery care and cleaning.
5. Consult a Subaru dealership for professional assistance.
Understanding these points provides a comprehensive approach to addressing the battery drain issue in Subaru’s 2017 models.
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Check for Software Updates:
Subaru encourages owners to check for software updates that could resolve battery drainage issues. Software updates can improve vehicle performance and fix bugs that may drain the battery. -
Test the Battery’s Condition and Charging System:
Owners should periodically test their battery’s health and the vehicle’s charging system. A weak battery or faulty alternator can contribute to battery drain. Auto service centers can perform these tests. -
Inspect for Parasitic Draws:
Parasitic draws occur when electrical components remain active while the vehicle is off. Owners should inspect parts like lights, entertainment systems, or alarms that may be draining the battery when not in use. -
Maintain Proper Battery Care and Cleaning:
Proper maintenance of the battery is crucial. Owners should ensure the battery terminals are clean and secure. Corrosion can impede electricity flow, leading to drainage. -
Consult a Subaru Dealership for Professional Assistance:
If problems persist, Subaru recommends consulting a professional at a dealership. Technicians can perform an in-depth analysis and provide tailored solutions, ensuring any issues are addressed adequately.
These actions equip Subaru owners to effectively manage battery drain issues and ensure vehicle reliability.
What Insights Should Potential Buyers Consider About the 2017 Subaru Battery Drain Problem?
Potential buyers should consider several key insights regarding the 2017 Subaru battery drain problem before making a purchase decision.
- Confirmation of battery drain issues.
- Potential causes attributed to the problem.
- Affected Subaru models and their specific features.
- Reports of owner experiences and complaints.
- Manufacturer response and remedial actions taken.
- Cost implications for repairs and maintenance.
- Warranty policies available to customers.
To understand these insights comprehensively, it is essential to delve deeper into each point.
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Confirmation of Battery Drain Issues:
The 2017 Subaru battery drain problem is a well-documented concern among various owners. Many Subaru owners reported their vehicles exhibiting electrical issues that drained the battery unexpectedly. According to a 2018 Consumer Reports survey, around 12% of the surveyed Subaru owners experienced this specific issue. -
Potential Causes Attributed to the Problem:
Research suggested several reasons for the battery drain, including malfunctioning electrical components, such as faulty wiring or inefficient control modules. Subaru identified that certain features, like the push-button start system, could lead to battery depletion if not properly managed. An independent analysis by Automobile Magazine pointed to the possibility of software glitches as another contributing factor. -
Affected Subaru Models and Their Specific Features:
The battery drain issue primarily affected the 2017 Subaru Outback and Legacy models. These vehicles are equipped with advanced technology features, such as the Eyesight Driver Assist system and multimedia systems. The complexity of these technology integrations led to higher chances of electrical problems. -
Reports of Owner Experiences and Complaints:
Numerous owners shared their encounters with battery issues in online forums and review sites. Many reported that batteries drained within hours of the vehicle being turned off. Some users claimed to have replaced batteries multiple times, which resulted in increased frustration and dissatisfaction with the vehicle’s reliability. -
Manufacturer Response and Remedial Actions Taken:
Subaru worked to address the issue by issuing service bulletins detailing potential fixes. This includes software updates and recommendations for checking electrical systems. In some cases, dealerships offered to inspect and replace faulty components at no charge. A Subaru spokesperson confirmed in a 2019 statement that the company takes customer feedback seriously and aims to rectify these issues promptly. -
Cost Implications for Repairs and Maintenance:
Repair costs related to battery drainage can vary. Some owners incurred expenses for battery replacements, which can range from $100 to $200. Additionally, labor costs associated with diagnosing and repairing electrical issues may add to the financial burden. Buyers should factor these potential costs when considering their budget. -
Warranty Policies Available to Customers:
Subaru offers warranties that include coverage for electrical components. Most new cars come with a three-year/36,000-mile basic warranty, along with a five-year/60,000-mile powertrain warranty. This coverage may help alleviate some costs associated with battery-related repairs, but buyers should still check the specific warranty details for the exact vehicle they intend to purchase.
By considering these insights and understanding the relevant experiences, potential buyers can make informed decisions regarding the 2017 Subaru models.
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