Don Roberto Jewelers charges about $26 for a watch battery change. Prices may vary if extra repairs are needed. For service, call 714-559-6525 or visit their locations in Santa Ana and Stockton, CA. Their hours are Monday to Friday, 8 am to 4:30 pm PST.
Customer reviews highlight the quality of service provided by Don Roberto. Many clients commend the quick turnaround time and the knowledgeable staff. Customers often report satisfaction with the attention to detail during the replacement process. However, some feedback indicates variability in service based on location.
Insights from customer experiences emphasize the importance of seeking professional help when replacing watch batteries. Proper installation can significantly enhance the longevity of the watch.
In summary, Don Roberto Watch Battery Replacement combines reasonable pricing with generally positive customer feedback. As we explore the reasons why customers choose this service and how it compares to others in the market, we will delve deeper into specific customer testimonials and expert opinions. This next section will provide further clarity on customer choice factors and the overall reputation of Don Roberto in the watch maintenance industry.
How Much Does Don Roberto Charge for a Watch Battery Replacement?
Don Roberto typically charges between $10 to $20 for a watch battery replacement. This price may vary based on the type of watch and battery required. For example, standard quartz watches often use commonly available batteries that fall within this price range.
In contrast, specialized watches such as high-end or smartwatches may incur higher fees. Premium batteries for luxury brands can cost up to $50, reflecting the increased complexity and technology involved. Additionally, labor costs for intricate watch mechanisms may affect the overall price.
Factors that influence pricing include geographical location and service availability. Locations with higher living costs may see price increases. For instance, a Don Roberto store in a major city may charge more than one in a smaller town.
Seasonality can also play a role; during busy holiday seasons, repairs and services may have longer wait times and potentially higher fees due to demand.
In summary, while the average price for a battery replacement at Don Roberto ranges from $10 to $20, specific circumstances can lead to variations in costs. Customers may want to consider the type of watch and local service conditions when seeking battery replacement. Further exploration could focus on warranty policies and customer feedback on service quality.
What Is Included in the Cost of Don Roberto’s Watch Battery Replacement?
The cost of Don Roberto’s watch battery replacement includes labor, the battery itself, and applicable taxes. The total price may vary based on the type of watch and specific battery requirements.
According to Don Roberto Jewelers, a reputable retailer in the jewelry and watch sector, “watch battery replacement generally involves both the cost of the battery and the service provided by the technician.”
The key aspects of battery replacement include the technician’s skill, the type of battery used, and any additional services like resealing water-resistant watches. Each of these factors contributes to the overall cost.
The American Watchmakers-Clockmakers Institute defines a watch battery as “a small, sealed unit providing power for quartz movement timepieces.” A battery change often involves careful handling to avoid damaging delicate components.
Several factors influence the cost of battery replacement. These include battery type, watch brand, and regional pricing differences. Luxury watches may require specialized batteries and handling.
The Bureau of Labor Statistics reported that the average hourly rate for watch repair technicians is around $20. As demand for repairs increases, prices may also rise, making it crucial for consumers to understand costs.
The broader consequences of battery replacement include maintaining watch functionality and longevity. Proper maintenance extends the lifespan of the timepiece.
From environmental and economic perspectives, ineffective disposal of batteries can lead to pollution. Society relies on properly functioning timepieces for punctuality in business and daily life.
An example of this is Swiss-made watches, which often have higher replacement costs due to premium batteries and skilled labor.
To mitigate issues, proper recycling programs for batteries are essential. Organizations like Call2Recycle advocate for environmental responsibility in battery disposal.
Using rechargeable batteries, implementing proper disposal systems, and consumer education can help alleviate waste and environmental impact. Addressing these issues can lead to more sustainable practices in the industry.
Are There Extra Costs for Battery Replacement at Don Roberto?
Yes, there may be extra costs for battery replacement at Don Roberto. The specific pricing can vary based on factors such as the type of watch and the complexity of the battery replacement process.
When comparing battery replacement services, it is essential to note that Don Roberto may charge extra for specific brands or types of timepieces. For instance, luxury watches often require specialized handling, leading to higher service costs. In contrast, standard watch batteries may be replaced for a flat fee. It’s beneficial to inquire specifically about the pricing for your watch model before proceeding.
One positive aspect of getting a battery replaced at Don Roberto is their reputation for quality service. Many customers report satisfaction with the reliability of their replacements. A reliable battery replacement can prolong the life of the watch and enhance its functionality. According to customer reviews, a significant percentage of clients appreciate the convenience and swift service provided by the staff.
On the downside, some customers have noted that extra charges can accumulate quickly, particularly with premium watch brands. These additional costs can deter some customers from opting for the service. For example, a standard battery can be relatively inexpensive, but when considering the labor and overhead associated with luxury brands, the total cost can exceed initial estimates.
To navigate potential costs effectively, it is advisable to request a detailed quote before the service. Consider comparing Don Roberto’s pricing with other local jewelers for similar replacements. Additionally, inquire if the store offers any promotion or package deals for multiple watch services; this might help in reducing overall expenditures.
What Do Customers Think About Their Experience with Don Roberto’s Battery Replacement Service?
Customers generally appreciate Don Roberto’s battery replacement service for its efficiency and quality, though opinions can vary widely based on individual experiences.
- Customer satisfaction with service speed
- Quality of battery products used
- Pricing and value for money
- Staff professionalism and knowledge
- Convenience of service location
- Warranty and support offered
- Issues with wait times during busy periods
The diverse perspectives regarding Don Roberto’s battery replacement service highlight both strengths and areas for improvement.
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Customer Satisfaction with Service Speed: Customers often value the quick turnaround for battery replacement. Many report being in and out of the store within minutes, which is crucial for those with busy schedules. A survey by Retail Insider (2023) indicated that 87% of respondents mentioned speed as a key factor in their satisfaction with service experiences.
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Quality of Battery Products Used: The type and quality of batteries used are significant concerns for customers. Many prefer OEM (original equipment manufacturer) batteries for reliability. Customers have noted, however, that there can be inconsistencies in the availability of premium brands. In reviews on Trustpilot, around 70% of customers praised the quality while 15% expressed concern over alternatives used.
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Pricing and Value for Money: Pricing is often mentioned in customer feedback. Many feel that Don Roberto offers competitive prices compared to other local services. However, some customers argue that there are cheaper options available, suggesting a divide in perception regarding value for money. According to a 2022 consumer report, 65% of respondents found Don Roberto’s prices reasonable for the service provided, while 25% favored less expensive alternatives.
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Staff Professionalism and Knowledge: Professionalism and knowledge of staff members play a vital role in customer perception. Positive experiences often highlight staff taking time to explain options and perform installations. However, some customers have reported instances of unhelpfulness, leading to mixed reviews. A report from the Customer Service Institute (2023) showed that 80% of customers appreciated the professionalism, while 20% had concerns.
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Convenience of Service Location: Many customers appreciate the accessibility of Don Roberto’s service locations. Conveniently located stores make it easy for customers to visit without long travel times. However, those living outside urban areas may find limited access inconvenient, as noted in feedback from consumers in rural communities.
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Warranty and Support Offered: Customers often look for reassurance in the form of warranties. Positive experiences with warranty claims enhance overall satisfaction. However, some have reported challenges in obtaining immediate support when issues arise. Based on customer testimonials in 2023, 75% praised warranty support, while 10% cited dissatisfaction with the process.
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Issues with Wait Times During Busy Periods: During peak hours, customers have reported longer wait times. While many understand that busy periods can impact service speed, a vocal minority has expressed frustration during these times. Customer feedback highlights that 30% of reviewers shared concerns about wait times but noted the quality of service remained high once attended to.
Overall, Don Roberto’s battery replacement service receives a mix of positive and critical feedback from customers, emphasizing both efficiency and areas for enhancement in the customer experience.
What Are Customers’ Main Complaints Regarding Don Roberto’s Service?
Don Roberto’s main complaints regarding service include slow response times, poor customer service, product quality issues, and unfulfilled orders.
- Slow response times
- Poor customer service
- Product quality issues
- Unfulfilled orders
Regarding these points, customers often express mixed opinions. Some feel that while the product selection is appealing, service execution falls short. Others believe that inconsistent experiences depend on location or staff, which highlights varying levels of service quality within the organization. Here is a detailed examination of each complaint.
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Slow Response Times: Slow response times refer to delays in answering customer inquiries and processing orders. This issue often frustrates customers who expect timely communication and resolution. According to a 2022 survey by Customer Service Insights, 60% of consumers report they have abandoned a transaction due to slow responses. Clients of Don Roberto have voiced similar frustrations, claiming delays can extend up to several days without feedback.
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Poor Customer Service: Poor customer service encompasses rude or unhelpful staff behavior and inadequate assistance during interactions. Testimonials on various platforms indicate that customers have encountered employees who lack product knowledge or are unwilling to assist. A study by the American Customer Satisfaction Index in 2021 highlighted that 70% of customers would recommend a company that values service quality. Conversely, Don Roberto faces challenges in maintaining that standard, leading to negative customer experiences.
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Product Quality Issues: Product quality issues refer to dissatisfaction with the durability or functionality of items purchased. Customers have reported receiving defective products or items that do not meet expectations. A report from Consumer Reports (2023) indicated that 40% of consumers are likely to return items due to poor quality. Such feedback raises concerns about Don Roberto’s quality control measures, affecting customer trust and loyalty.
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Unfulfilled Orders: Unfulfilled orders occur when products are not delivered as promised. Customers have experienced delays in shipping or have received incorrect items. According to the National Retail Federation, 23% of online shoppers have reported issues with order fulfillment. This situation negatively impacts customer satisfaction and can lead to a high rate of cart abandonment in future purchases at Don Roberto.
By addressing these complaints, Don Roberto can improve overall customer satisfaction and enhance loyalty.
How Do Customers Rate the Timeliness of Don Roberto’s Battery Replacement?
Customers generally rate the timeliness of Don Roberto’s battery replacement services positively, highlighting a quick turnaround and efficient service.
Detailed explanations of key points regarding the timeliness of Don Roberto’s battery replacement services include:
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Quick Service: Many customers report that battery replacements are completed promptly. Surveys indicate that over 80% of customers have experienced service completion within an hour (Customer Satisfaction Survey, 2023).
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Efficient Process: The replacement process is streamlined. Technicians are trained to replace batteries swiftly while ensuring accurate installation. This training significantly reduces service time.
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Appointment Scheduling: Customers appreciate the option for appointments, which minimizes wait times. A significant number of users (approximately 75%) prefer scheduling appointments to enhance their experience (Market Research Report, 2022).
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Customer Feedback: Online reviews often mention the swift service as a standout feature. Customers frequently express satisfaction with not having to wait long periods for their batteries to be replaced.
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Staff Competence: Technicians possess a high level of expertise. Their knowledge and skills contribute to faster service, ensuring that many replacements can be done in a matter of minutes.
Overall, the positive ratings on timeliness stem from several factors including quick service, an efficient replacement process, and a commitment to customer satisfaction.
Which Watch Brands and Types Does Don Roberto Service for Battery Replacement?
Don Roberto services a variety of watch brands and types for battery replacement.
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Common Brands:
– Seiko
– Citizen
– Timex
– Casio
– Bulova -
Luxury Brands:
– Rolex
– Omega
– TAG Heuer
– Longines
– TAG Heuer -
Specialty Types:
– Analog watches
– Digital watches
– Smartwatches
While many people associate Don Roberto with mainstream brands, the service center also caters to luxury brands and specialty types, providing a broad range of options for customers.
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Common Brands:
Don Roberto services common brands like Seiko and Citizen. These brands are popular for their reliability and affordability. Seiko is known for its automatic watches, while Citizen is recognized for its Eco-Drive technology, which uses light for power. -
Luxury Brands:
Don Roberto also provides battery replacement for luxury brands such as Rolex and Omega. These brands are prestigious and known for their craftsmanship and longevity. For instance, Rolex watches require specific procedures for battery replacement to maintain their integrity. -
Specialty Types:
Don Roberto services specialty types like analog and digital watches. Analog watches, which display time using hands and a dial, require different battery types compared to digital watches, which use batteries to power their electronic displays. Smartwatches have additional complexities, as they often need specialized batteries and software updates.
By offering a diverse range of brands and types, Don Roberto meets the needs of different customers.
How Does Don Roberto’s Battery Replacement Service Compare to Other Options in the Market?
Don Roberto’s Battery Replacement Service stands out due to its combination of quality and customer satisfaction. The service offers competitive pricing that aligns with market averages. Customers report a high degree of professionalism and expertise from the staff. Quick turnaround times, often completed within the same day, enhance their appeal compared to other services.
Many competitors may offer lower prices; however, they might compromise on quality or customer service. Don Roberto prioritizes reliable and long-lasting battery components. Additionally, the service provides a warranty, ensuring customer peace of mind. Overall, Don Roberto’s Battery Replacement Service compares favorably to other options by offering high-quality products, excellent customer service, and efficient turnaround times.
What Are the Advantages of Choosing Don Roberto Over Other Watch Battery Services?
Choosing Don Roberto for watch battery services offers several notable advantages over other service providers.
- Expertise and Experience
- Quality Assurance
- Competitive Pricing
- Convenience
- Customer Service
The advantages of Don Roberto can significantly influence your decision-making process when it comes to watch battery replacement.
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Expertise and Experience:
Don Roberto specializes in watch battery replacement services. Their technicians possess extensive expertise and years of experience. This depth of knowledge ensures that they address various watch brands and models effectively. According to customer feedback, many report that the technicians demonstrate a clear understanding of intricate timepiece mechanisms. -
Quality Assurance:
Quality assurance is a key advantage when choosing Don Roberto. They use high-quality batteries that meet industry standards. This practice minimizes the risk of potential damage to watches, ensuring durability and reliability. Additionally, the company often provides warranty options, guaranteeing service satisfaction. Reports indicate that customers experience fewer issues with battery life compared to other providers. -
Competitive Pricing:
Don Roberto offers competitive pricing for their battery replacement services. Their transparent pricing model ensures customers are aware of costs upfront. This approach contrasts with hidden fees commonly encountered at other service providers. Customers frequently note that they receive value for their investment. -
Convenience:
Convenience is another key factor in choosing Don Roberto. They provide both in-store and mobile services for battery replacements. This flexibility allows customers to choose the method that best suits their lifestyles. Feedback from customers highlights how mobile assistance saves them time, especially for those with busy schedules. -
Customer Service:
Customer service is a hallmark of Don Roberto. Many customers praise the friendly and knowledgeable staff. They often address questions thoroughly and ensure a smooth service experience. Positive online reviews reinforce this information, with customers sharing their satisfaction with the overall service quality.
In summary, choosing Don Roberto for watch battery services combines expertise, quality assurance, competitive pricing, convenience, and exceptional customer service to create a valuable experience for customers.
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